What should I expect during a Chat session?
A trained and supportive Crisis Counselor will chat with you about what you are going through, listen to how you are feeling, and answer any questions you may have. Together, we will figure out what kind of help you might need and decide what to do next. You will get the support, answers, resources, and referrals you need to move forward. All chats are 100% confidential.
To chat with one of our crisis clinicians, click the red “Need Support? Chat Now” button to the left. The button will appear when clinicians are available to chat.
If chat is unavailable, please call our crisis hotline at 614-276-CARE (2273). We are available 24/7 and we want to help.
In danger or need immediate medical attention? Call 911 now.
Netcare’s Live Crisis Chat is a confidential service that you can use anonymously. Please note that if Netcare determines there are safety concerns, we may ask for more information to identify you, and may provide this information to public safety workers, like police or an emergency medical team, so they can make sure everyone stays safe.
Nature and Use of Information Provided through This Service
Your participation in Netcare Access chat does not constitute mental health care or treatment and does not constitute an attorney-client relationship, a therapist-patient relationship or any other sort of confidential relationship. This service is not a substitute for professional health care. If you believe you are experiencing a medical emergency, call your doctor or 911 immediately. Frequently, Netcare will request for the conversation to be held over the telephone instead of the Live Crisis Chat, such as when collecting unique identifying information about you or the client is necessary to facilitate treatment. In these cases, Netcare may initiate a medical record and/or make entries in a medical record, beginning the therapist-patient relationship.
Netcare Access and any of its employees, volunteers or agents are not responsible for any decisions, or results of the decisions that you make while, as a result of, or after participating in Netcare Access Chat or SMS texting. This includes whether you choose to seek or not seek professional care, or to modify or terminate specific treatment that you are currently receiving based on the information provided by this service. You assume all risk for use of this service. This service is provided on an “as is” basis and “as available” basis.
Privacy and Security
We use standard security controls including encryption to protect your information. Despite these protections, the Internet remains an imperfectly secure environment, and you use this service and submit information at your own risk. To understand what information we collect, why we collect it, and what we do with it, please read our Privacy Statement and Notice of Privacy Practices linked on our website.